Winning Intranet Designs

A study on Intranets design and use by Jakob Nielson showed that Intranets do further knowledge management, and that some companies designed interfaces for mobile phones.

10 Best Intranets of 2011 (Jan 4, 2011)

A Canadian law firm got onto the list -Bennett Jones LLP (Canada)=. Verizon and Credit Suisse are on the list for the second time.

+ 60% of winners had a mobile version - they focused on features of greatest importance to their uses.
+ all winners did "knowledge management" well that included six "solutions": knowledge sharing, innovation management (or innovation support), comments from readers, rating systems - involves users and improves rankings, rewards for participation, and employees could customize collections. Many of these are enterprise 2.0 type of features. Intranets include blogs and video sharing and many features to encourage sharing.

Several trends are listed. Of interest - "Better-structured intranets based on task-centered IAs, often breaking up a legacy of information silos", and "Emphasis on search and on initiatives to improve search quality (which continues to suffer on many intranets). "

The 433 page report (which costs $248 ) has 218 screenshots of the winning designs.