Stephen Arnold announced the availability of his latest study into enterprise search -- Beyond Search: What to Do When Your Enterprise Search System Doesn't Work. Arnold found that people are quite unhappy with current methods of searching corporate / enterprise materials. Keyword search is not satisfactory.
"Key word retrieval is no longer enough for today's increasingly savvy and demanding users. Few people want to guess what magic sequence of key words unlocks the information in an enterprise search system. Users want to go "beyond search" with the system providing suggestions, delivering answers, and providing actionable information. Laundry lists just aren't what users want today."
From selected quotes
"Classification, entity extraction, and point-and-click access to related content are quickly becoming “must have” features. However, many organizations find themselves unable to afford the seven figure price tags of some of the higher profile systems. Page 89"
No comments:
Post a Comment