Friday, September 21, 2007

Ways to Improve Enterprise Search

Strategies for Improving Enterprise Search Beyond the Out-of-the-Box Experience by John Ferrara, Boxes and Arrows (Sept 11, 2007)

"Quality search results only come about through applied effort, requiring in particular the skills of an information architect.2 And IAs must be ready to go well beyond their traditional front-end role, digging into the functional backend and source data of the search engine. This article outlines how we can bolster findability and win back users’ confidence."

Excellent description on the design factors that contribute to better search including the use of metadata, standardized set of keywords, and an ontology.

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