Classification is essential but may be overwhelming to staff. Because of the volume automated classification is needed - and text analytics software can help.
"The latest advancements in text analytics use sophisticated techniques to determine the conceptual meanings within each file to compensate for shortcomings and extend the functionality of the applications that use policy rule engines. Use of text analytics greatly increases the accuracy of the classification by interpreting the meaning of terms in their context instead of being limited by the character strings inherent in policy rule engines."
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