Google has proven to be terrific on the Web, but will it do as well searching resources in an organization? Google uses link analysis in relevancy ranking which doesn't work as well inside an organization where there are no links between documents and files. An enterprise search tool needs to do more - as this article points out - working in large part with metadata. Several companies are mentioned - Recommind, Autonomy, Microsoft and InQuira - and Google's Search Appliance is also described.
The enterprise search engine must also "integrate with document repositories, corporate databases, ERP and CRM systems, email, call centre and customer support systems, directories like LDAP and Active Directory, your HR and accounting systems and everywhere else".
There are some figures in this article on the costs of looking for information - "businesses waste the equivalent of 10 per cent of salary costs (says the Butler Group) or information workers waste around three to four hours a week – a total of five weeks a year - because they don’t find the information they’re looking for a third to a half of the time (IDC and HP)."
1 comment:
super link. thanx.
Post a Comment