Interesting posting at a blog for Enterprise Social Search - IBM set up an Enterprise Tagging Search service and have reported excellent results
"What they found was amazing when you look at it in context: the average person saved 12 seconds, across the 286000+ searches performed through ETS each week. This sums up to 955 hours saved each week across the company. In terms of cost savings, it amounts to a rough estimate of $4.6 million a year, in terms of productivity gain."
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