Press release New White Paper by Search Analyst Susan Feldman Demonstrates the Value of Easily Deployable, Platform-class Search Technology (Jan 29, 2008) provides a preview.
The paper begins with an identification of the characteristics of what makes search great. Among these are "specialized vocabularies, ontologies and taxonomies to remove ambiguity ..."
IDC conducted interviews with Coveo's customers and was impressed by the very favourable reviews. The paper includes four case studies that showcase what IDC found as "representative comments about deploying and using Coveo Enterprise search". There are a variety of business situations: a geotechnical and environmental engineering firm, Michigan Criminal Defense Bar, technical support for CA, and a Fortune 20 company that needed to work with audio and video.
Categorization and entity extraction are two of the features that were seen to improve search. This screenshot shows metadata or filters in the right panel as aids to browsing content.
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